Warranties, Returns and Exchanges:
If you are not happy for any reason with your (non apparel) purchase from us, simply return it and we will replace, exchange or refund your money (less shipping and handling charges). You may return the merchandise within 30 days of receiving it in its original packaging and condition. Please note: There is a 15% restocking fee on all returns.
We can not replace, exchange or refund any custom made orders. Custom made items may not be canceled once construction has begun. If an item is sharpened or engraved, it is not returnable. Shipping and handling fees are non refundable.
"Our Clothing Guarantee"
By The Sword fully warrants all of our clothing against any defects in materials or craftsmanship. Please inspect your garments upon arrival. If they do not fit, we will be happy to exchange them for a different size. If they are of poor quality, we will be happy to exchange them for the correct quality. If you wish to return your clothing item(s) for a refund there is a 15% restocking fee.
Please note: We will not accept returned garments that have been worn, washed, damaged or soiled and each will be returned to the customer at the customer's expense. All items must be returned within 14 days of receiving them - shipping and handling charges are non-refundable.
Returns and Exchanges:
* Returning Non apparel items: 30 days from receipt (15% restocking fee)
* Returning Apparel items (Clothing, Costumes, Footwear): 14 days from receipt (15% restocking fee)
* Returning After Due Date: At our discretion we may take items back and issue store credit. Customer is responsible for shipping and handling.
* Exchanging all items: 30 days from receipt. Customer is responsible for shipping and handling.
You must contact us prior to returning any item for an exchange or refund. We will issue you a RAN (Return Authorization Number). Items received without a Return Authorization Number will not be accepted. Any such items may be returned to the customer at the customer's expense.
Items must be returned in the original packaging and condition. The RA Number must be clearly written on the package. Please include a copy of your invoice and an explanation for the reason of the return. After the 30 day return period, By The Sword reserves the right to accept or deny merchandise returns for store credit.
By The Sword will not accept any returns that have been damaged by the customer. Any alterations, use, or damage occurring after the item leaves our facilities will void our liability to accept the return of such item. Any such returns will be sent back to the customer at the customer's expense. Personal items such as underwear, drinking cups / chalices, earrings, hats, wigs and wind instruments cannot be returned.