Quality Products, Superior Knowledge & Expertise, Great Communication
Warranties, Returns and Exchanges:
We will replace any (non clothing) items which are in some way defective in workmanship or materials. Please inspect your items upon arrival. You may return it within 30 days of receiving it in its original packaging and condition for replacement. We can not replace, exchange or refund any custom made orders. Custom made items may not be canceled once construction has begun. There is a 20% re-stocking fee on returned items. Shipping is non refundable. There is a 25 dollar service charge for invalid charge-backs. We reserve the right to charge a twenty five dollar administrative fee on canceled orders.
"Our Clothing Guarantee"
By The Sword fully warrants all of our clothing against any defects in materials or craftsmanship. Please inspect your garments upon arrival. If they do not fit, we will be happy to exchange them for a different size. If they are of poor quality, we will be happy to exchange them for the correct quality.
Please note: We will not accept returned garments that have been worn, washed, damaged or soiled and each will be returned to the customer at the customer's expense. All items must be returned within 14 days of receiving them - shipping is non-refundable.
Returns and Exchanges:
You must contact us prior to returning any item for an exchange or refund. We will issue you a RAN (Return Authorization Number). Items received without a Return Authorization Number will not be accepted. Any such items may be returned to the customer at the customer's expense.
Items must be returned in the original packaging and condition. The RA Number must be clearly written on the package. Please include a copy of your invoice and an explanation for the reason of the return. After the 30 day return period, By The Sword reserves the right to accept or deny merchandise returns for store credit.
By The Sword will not accept any returns that have been damaged by the customer. Any alterations, use, or damage occurring after the item leaves our facilities will void our liability to accept the return of such item. Any such returns will be sent back to the customer at the customer's expense. Personal items such as underwear, drinking cups / chalices and wind instruments cannot be returned.