1. Do we have a paper catalog?
We currently have no paper catalogs.
2. Where are we located?
We are located in Ft. Myers, Florida.
3. How long will it take to receive my order?
In stock items usually ship within 48 hours from receipt of your order. Regular ground shipping can take up to 7 to 14 business days. If the item or items are not in stock, it could take longer.
4. How long have we been in business?
We have been in business since 1995. We started out with only a small catalog. You can check to see how long any business has been on line if you go here http://www.archive.org/web/web.php
Just key in the web address http://www.by-the-sword.com
or any web address and you can see what we looked like in the older days.
5. How can I check on my order?
Log into your account - Go here to Log In
You will see if your order has been shipped or any notes of delays or ETA as to when it is expected to be in stock is the best way to check. You can also call us at 888-244-3263 or email us.
6. Do you have it in stock
If you are in a hurry, please call us at 877-433-9368 and ask if it is in stock. We have many operators here that anyone can help you. We do make most of all of our clothing and leather goods right here on site. So if you need anything done for a custom fit, just give us a call. Nothing is impossible.
7. What are your return policies?
Please see this page Terms and Conditions
8. The site will not let me check out and keeps looping back.
This problem is usually caused by some missing required information, like a phone #, email address or password. Please check and see if all required information is there.
If you still have problems just give us a call at 888-244-3263 and we will be happy to assist you with your order.
9. Do you price match?
Yes, Please follow this link to our Price Match Page
10. Are all the items listed on the website in stock?
No. Our entire line is listed on the website and is available for order, however, some items may be temporarily on backorder. If you need to know if a specific item is in stock, please contact us.
11. Do you cancel backorders automatically?
Not normally. We only cancel backordered items if requested by the customer.