Quality Products, Superior Knowledge & Expertise, Great Communication

Now In:Customer Service

About Us

By the Sword is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@by-the-sword.com

Our Contact details:
By The Sword 
2178 Andrea Lane
Unit #3
Ft. Myers, Florida 33912
Phone: 888-244-3263
Fax: 239-433-9128
Email: sales@by-the-sword.com

 

 

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order.

We accept Credit Card and Pay Pal payments.

We accept Checks and U. S. Money Orders made payable to By The Sword

We accept Travelers checks.

We accept Wire Transfers. Please note there is a $25.00 dollar (bank) charge.

Please allow an extra 14 business days for the processing of Personal Checks.

Please note: All payments must be made in U.S. dollars.

We accept these major credit cards Visa, Mastercard, Discover and American Express.

Backordered items will be shipped when they become available. You may send your credit card information via phone, fax, snail mail or over the Internet.

Please Note: You must be 18 years old or older to order weapons!

 

Shipping And Handling


We are able to ship packages via Fed-Ex, UPS and USPS.
Oversized packages are shipped at Cost.

Custom fees for Canada and International Orders:
 
We are not responsible for any customs or duty fees imposed by your government. It is the customer's responsibility to determine and pay any such custom and duty fees. If the fees are not paid by the customer there will be a $10.00 charge above the custom and duties fees charged by your government. It is your responsibility to know your country’s laws regarding imports. If items are taken into customs and destroyed because they are not allowed we hold no liability.

Germany and France
We will not ship any items marked with swastikas, SS runes or death heads to Germany or France.

CANADA AND INTERNATIONAL ORDERS
NOTE: INTERNATIONAL ORDERS ARE SHIPPED AT COST.

LOST OR DAMAGED ITEMS DURING SHIPPING
All our products are shipped in new condition and are insured. Items totaling $500 and over are sent signature require. All products are FOB origin, By The Sword is not responsible for any lost or damaged items incurred during shipment. If a loss or damage occurs during shipping:

1. Retain all packaging and shipping material.
2. Contact the shipping carrier - UPS, FedEx or USPS
3. Contact us so that we may be able to assist you and the carrier in resolving the issue.
4. Do not return the package to us.

P.O. BOXES

All customers requesting shipments sent to P.O. Boxes assume all risks. By The Sword is not responsible for any losses or damages for items sent to P.O. Boxes.


Delivery Schedule

We will normally send your order to you in 14 business days . International orders are generally received in under 21 days.

IF YOU NEED YOUR ORDER BY A CERTAIN DATE

Please contact our main office at (888)-244-3263
Mon.- Fri. 9:00am-5:00pm est. in order for us to accommodate your needs.


Shipping Delays:
We are not responsible for shipping delays due to acts of God or natural disasters.

 

Back Orders

Our items are shipped promptly; however, due to the nature of the special products we offer, we sometimes experience temporary out-of- stock situations or (Back Orders). If this occurs we will send your product as soon as it becomes available.
 

Tax Charges

For orders made from within the United States sales tax will be applied to all in state orders. Our business is operated from Florida. All other orders are tax free.
 

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
 

Reaching Us

If you need to reach us, please email us at sales@by-the-sword.com alternatively, you can call on our toll free number (877-433-9368) or fax us at 239-433-9128 or write to us at P.O. Box 07282 Fort Myers Florida 33919 United States
 

Privacy Policy

By the Sword does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Your personal information will NEVER be sold, rented, traded or given away. We respect your privacy. Email addresses we collect are for tracking numbers, contacting you about your order and occasional newsletters. Your Email will also NEVER be sold, rented, traded or given away.
 

Returns Policy


Warranties, Returns and Exchanges:
If you are not happy for any reason with your (non apparel) purchase from us, simply return it and we will replace, exchange or refund your money (less shipping and handling charges). You may return the merchandise within 30 days of receiving it in its original packaging and condition.

We can not replace, exchange or refund any custom made orders. Custom made items may not be canceled once construction has begun. If an item is sharpened or engraved, it is not returnable. Shipping and handling fees are non refundable.

"
Our Clothing Guarantee"

By The Sword fully warrants all of our clothing against any defects in materials or craftsmanship. Please inspect your garments upon arrival. If they do not fit, we will be happy to exchange them for a different size. If they are of poor quality, we will be happy to exchange them for the correct quality. If you wish to return your clothing item(s) for a refund there is a 15% restocking fee.

Please note: We will not accept returned garments that have been worn, washed, damaged or soiled and each will be returned to the customer at the customer's expense. All items must be returned within 14 days of receiving them - shipping and handling charges are non-refundable.

Returns and Exchanges
You must contact us prior to returning any item for an exchange or refund. We will issue you a RAN (Return Authorization Number). Items received without a Return Authorization Number will not be accepted. Any such items may be returned to the customer at the customer's expense.

Items must be returned in the original packaging and condition. The RA Number must be clearly written on the package. Please include a copy of your invoice and an explanation for the reason of the return. After the 30 day return period, By The Sword reserves the right to accept or deny merchandise returns for store credit.

By The Sword will not accept any returns that have been damaged by the customer. Any alterations, use, or damage occurring after the item leaves our facilities will void our liability to accept the return of such item. Any such returns will be sent back to the customer at the customer's expense. Personal items such as underwear, drinking cups / chalices, earrings, hats, wigs and wind instruments cannot be returned.

Disclaimer
Neither By The Sword or our owners or suppliers accept any responsibility or liability for any loss, damage, or injury resulting from the use of any products sold. Use is at consumer's risk. Liability is limited solely to replacement of faulty merchandise. Knowledge of and adherence to local laws and/or statutes is the responsibility of the consumer. Must be 18 or older to purchase weapons. All prices, materials and colors subject to change without prior notice. All orders must be prepaid. All items subject to availability. Custom orders are non-refundable. Shipping and handling costs are not refundable. We reserve the right to change shipping carriers as necessary. Payment for an order constitutes implied agreement with and adherence to these terms.